Shipping Information

Our shipping rates are calculated based on the weight of the package that we ship to you. All shipments are shipped with Aloha from Honolulu, Hawaii.

HOW DO WE SHIP?

We offer shipping via UPS Ground, UPS Air and USPS (Priority Mail) for delivery within the USA. For an additional cost, you may request UPS Air service for a 3-business day delivery. International options vary, and you will be able to choose your preference during checkout.

WHEN WILL MY ORDER BE SHIPPED?

Please allow 1-2 business days for processing before your order is shipped. If there will be a delay in sending your order out, due to a product being out of stock, we will contact you with the new estimated ship date.

INTERNATIONAL SHIPMENTS

Not all countries have the same food import regulations and some countries prohibit or limit food imports. Others charge additional fees for quarantine or may charge high duties and/or taxes. We currently ship to American Samoa, Australia, Austria, Belgium, Canada, Chile, Cyprus, Denmark, Finland, France, Germany, Guam, Hong Kong, India, Ireland, Italy, Japan, Jordan, Republic of South Korea, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Palau, Portugal, Puerto Rico, Russia, Saudi Arabia, Singapore, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom and the United States.

PO BOX, APO/FPO, US TERRITORIES

Shipments to PO Box, APO/FPO and US Territories will be sent by USPS Priority Mail. Some zip codes within APO/FPO prohibit coffee. Please check with the Post Office before ordering.

SINGLE ORDER WITH MULTIPLE ADDRESSES

Shipping charges will be calculated separately for each shipping address.

MAIL IN & FAX ORDERS

If you need to find out your shipping rate for a mail in or fax order, please feel welcome to call us. One of our friendly sales representatives will be more than happy to assist you. You may also go online and select the products, ship to address and shipping method from our shopping cart to calculate your shipping, without actually placing the order.

SHIPPING SPECIALS

Periodically we offer Shipping Specials which are announced by email and in various places of our website(s). The special applies only when certain conditions are met.

  • Shipping Specials apply on qualifying orders, only during promotion periods
  • Shipping Specials are only for orders shipping via UPS Ground to street addresses within the contiguous United States (lower 48 states).
  • We are very sorry, but Alaska, Hawaii, Puerto Rico, Guam & International orders are excluded from free shipping specials.
  • Shipping Specials are not available for deliveries to PO Boxes, APO, FPO or DPO addresses

ADDITIONAL QUESTIONS?

Please contact us if you have any additional questions about shipping, one of our friendly sales representatives will be happy to assist you.

Please call us Monday – Friday, 6:00 am – 3:00 pm Hawaii Standard Time.

  • Toll-Free: 1-866-562-5282
... WITH PRIDE AND MUCH MAHALO...

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